FAQ

All products have passed international certifications such as CE , FCC and ROHS, and some products have obtained professional certifications. We implement a full-process quality management system (ISO9001), with 12 quality inspection links from component procurement to factory testing. Key products are offered with a 2-year warranty, and the failure rate has consistently been lower than the industry average.

We offer full-cycle support, from pre-sales solution design to installation guidance and lifetime technical consultation. For large-scale projects, we provide free CAD wiring diagrams and system integration suggestions; we also support OEM/ODM customization, including hardware function adjustments, software interface customization, and branding services.

Standard products are in ample stock and will be shipped within 48 hours of order placement. We have established long-term partnerships with DHL, FedEx, and other major logistics companies to provide door-to-door tracking services. Depending on order volume and destination, we offer air and sea freight services (supporting various trade terms such as EXW/FOB/CIF).

We implement a "7x12-hour bilingual technical support + tiered response" mechanism: • General inquiries: Response within 2 hours • Technical faults: Remote diagnostics provided, solution provided within 24 hours • Hardware issues: Free repair or replacement within the warranty period (fault video diagnostics required)